How can we help?
Step-by-step guides for adding items, importing spreadsheets, claim packs, sharing with a partner, and more. Looking for a short answer? See also the FAQ.
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Getting started
Your first 10 minutes: setup, sample data, and the dashboard.
Adding items
Photo capture, AI suggestions, multi-item scan, manual entry.
Import & export
Spreadsheets, column mapping, CSV and PDF downloads.
Organize your inventory
Categories, shipping tags, completeness, weight estimates.
Insurance claims
Build a claim-ready pack, refresh values, send to your insurer.
Sharing & collaborators
Invite a spouse, a coordinator, or an organization.
Relocation & posting
Destinations, shipping modes, post-arrival workflow.
Selling items
Listings, pricing, the public sale page, contacting buyers.
Passport subscription & billing
Free vs Passport, trial, cancellation, refunds, invoices.
Account & privacy
Password, two-factor, data export, account deletion.
Troubleshooting
Photo upload errors, stale limits, login issues, slow loads.
Can't find your answer?
Email us — we reply within 1 business day.